Refund and Returns Policy

1. General Policy

At solsticego we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been worn, altered, or damaged after delivery are not eligible for a refund.

2.3. Non‑Returnable Products

• Personalized or custom‑made items
• Final‑sale merchandise
• Gift cards and digital downloads

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected. If the item meets the eligibility criteria, we will process a refund to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is completed.

4. Refund Exceptions

Refunds will not be issued for:

• Shipping charges, unless the return is due to an error on our part.
• Items returned after the 30‑day window.
• Products that do not meet the condition requirements outlined in Section 2.

5. Exchanges

If you prefer an exchange for a different size, color, or style, please indicate this in your return request. Exchanges are subject to product availability and will follow the same return procedure.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the allowed time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: solsticego, https://www.solsticego.store